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FAQ

  • Do you ship internationally?
    Yes, we ship internationally! Shipping times and fees may vary based on the destination.
  • What types of perfumes do you offer?
    We offer a variety of unique perfumes made with 100% natural ingredients. Our collection includes floral, woody, fruity, and musky scents to suit different preferences.
  • What is your return/exchange policy?
    All sales are final. If your perfume is damaged during transit, please notify us within 24 hours of delivery, and we will arrange an exchange. The replacement will be shipped within two business days.
  • How can I contact customer care?
    You can reach our customer care team by emailing shakellyrose@gmail.com. We’re here to help with any questions or concerns you may have.
  • How do I track my order?
    After your order has shipped, you will receive an email with tracking information so you can monitor your shipment.
  • How can I stay updated on new fragrances and promotions?
    Download our app, available on Apple and Google, to connect with other members, receive notifications about the latest products, and get early access to new releases and special promotions available only through the app!
  • What payment methods do you accept?
    We accept various payment methods, including credit cards and PayPal.
  • Are your perfumes safe to use?
    Yes, our perfumes are made from 100% natural ingredients and are free from harmful chemicals. We prioritize safety and quality in every product we create.
  • Do you offer wholesale pricing?
    Yes! We welcome wholesale inquiries from established retailers. Please contact us at shakellyrose@gmail.com for more information about our wholesale options.
  • How can I place an order?
    You can place an order directly through our website. Simply browse our perfume collection, select your favorite scent, and proceed to checkout.
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